We understand sometimes returns and exchanges are necessary.
We want to make you, our beloved customer, happy. So, if for any reason you are not happy with the order you received, please contact us to help make it right.
We very much appreciated you business, however if you have a problem with the item(s) shipped to you, Outdoors Optimized will fix it immediately given the fault is on our part. We will only accept returns and issue a refund under the following conditions:
- The item is damaged and/or materially-flawed
- You received the wrong order
- The design is different from your order
In all these cases, we require photo proof to process your refund.
SHIPPING TIMES
You've bought an item - you want it in your hands as quick as possible. We get that, that's why our items are shipped from one of our USA warehouses.
This means you get your order quicker.
90% of our products are shipped within a 5 day time span, normally much quicker.
WHERE DO YOU SHIP FROM?
We ship out items from any one of our USA warehouses.
Rest assured, you will receive your products FAST!
A SELECTION OF OUR CUSTOMER'S PHOTOS
FOLLOW @OUTDOORSOPTIMIZED
WHY BUY FROM US?
AWARD WINNING CUSTOMER SUPPORT
We totally, categorically, 100%, MASSIVELY appreciate you spending your hard-earned money with us rather than over at Amazon.
For this reason, I (we) will do all we can to make sure you have an excellent experience at Outdoors Optimized.
Of course, things happen. Sometimes, the shipping takes longer than it should. Sometimes you may need to send your item back...
Fear not my friends, my team and I will do everything we can to make everything right... from sending you freebies to walking over hot coals if we have too.... you can be confident shopping with us.
100% BACK MONEY BACK GUARANTEE
You will have a 30-day refund guarantee, which means at any time within the first 30 days after purchasing, you can send us an email, give us a call or send us a carrier pigeon and you'll get a refund.
No questions asked. No harm, no foul. All we ask is you send back your item in its original packaging and unused. Sound fair?
QUICK SHIPPING TIMES
You've bought an item - you want it in your hands as quick as possible. We get that, that's why our items are shipped from a USA based warehouse.
This means you get your order quicker.
THOUSANDS OF HAPPY CUSTOMERS
We would be delighted if you join our every growing list of happy customers. We've shipped products all over the United States and our products sit proudly in people's homes.
TESTIMONIALS
"I am very happy with my new casting reel. Outdoors Optimized delivered very quickly. Good job, well done."
- John Quincey
"Good communicatation. Shipped from their USA with good shipping times. Will 1oo% order again from Outdoors Optimized