Shipping & Returns

Shipping Times

Please allow up to 7 business days from the day placing your order for the item to be shipped. In most cases, items are shipped that day if ordered before 2pm CST, however for some products, we do need a little longer to get out the door, therefore we say up to 7 business days to manage your expectations.

Depending where you live, the shipping times range based off the carrier and your location.

We try and get your order out of our warehouse as soon as possible, however sometimes the carrier can take a few days longer than expected.

Returns

We understand sometimes returns and exchanges are necessary.

We want to make you, our beloved customer, happy. So, if for any reason you are not happy with the order you received, please contact us to help make it right.

We very much appreciated you business, however if you have a problem with the item(s) shipped to you, Outdoors Optimized will fix it immediately given the fault is on our part. We will only accept returns and issue a refund under the following conditions:  

  • The item is damaged and/or materially-flawed
  • You received the wrong order
  • The design is different from your order

In all these cases, we require photo proof to process your refund.

To return an item, send it to:

For USA Returns
Outdoors Optimized
1300 Rosa Parks Blvd
Detroit, MI 48216, USA

For All Other Returns
Outdoors Optimized
C/o Wohl Enterprise Hub
Redbourne Avenue, London N3 2BS, United Kingdom

Kindly include in your package a signed letter stating the reason for your return and the original receipt.

Item(s) that has been worn, used, or altered will not be accepted for return or exchange.

Outdoors Optimized do not refund the original shipping and handling fees that you paid for your order, however we will cover the cost of shipping for any replacements we send out to you.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three working days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@outdoorsoptimized.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@outdoorsoptimized.com and send your item to:

For USA Returns
Outdoors Optimized
1300 Rosa Parks Blvd
Detroit, MI 48216, USA

For All Other Returns
Outdoors Optimized
C/o Wohl Enterprise Hub
Redbourne Avenue, London N3 2BS, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations

You can cancel your order within two working days of your original order.